PRIVACY POLICY

1. DEFINITIONS

“Pinecom Technologies Limited” (“we” or “us” or “our”) its affiliates, partners, employees and agents. "Parties" means both You and the operator of the Application: Pinecom Technologies Limited. "Operator" means the owner, publisher and administrator of the Application. "Data" means any information or personal information collected from You in relation with your use of this service which is capable of identifying You. "Service" means the application, which is known as: Pine Cargo, Pine carrier, Pine driver, including website https://pine.africa all pages, sub pages, all blogs, forums and other connected internet content whatsoever. "Services" means the services offered on the Application in the form of cargo delivery. "Third Party Service Provider" means a party or parties who are contracted by the owner/data controller for the purposes of processing the personal data of users. "You, Yours" means the user of this App. “Driver” means a Person who is duly licensed to drive on Nigerian roads and who has been registered under Pinecom Technologies Limited to drive partner’s vehicles for dispatch of goods. “User” means an account registered by you to use our services.

2. INTRODUCTION

This Privacy Policy is designed to inform You about the Data Pinecom Technologies Limited collect, how we collect this data, the uses of the data and Your rights relating to the Personal Data when You use this Service or purchase the Services offered on our service. We are committed to protecting your Personal Data while You use this Application. By continuing to use our service, You acknowledge that You have reviewed the Privacy Policy and agree to its terms. This also means that You have consented to the use of Your Personal Data and have accepted the applicable disclosures. This Privacy Policy shall apply to ALL users of Pine Cargo, Pine Carrier and Pine Driver App, website and all of which are owned, managed and controlled by the operator- Pinecom Technologies Limited.

3. INFORMATION WE COLLECT:

Personal Data: Full name, address, email, telephone number, means of identification (either of the following: Drivers License, International Passport, National Identity Card or Voter’s Card) required for creating an account on our service.

Vehicle information: This includes Vehicle license, Vehicle insurance, Vehicle registration number and all other documents and permits required by law for vehicles.

Location Data: Precise or approximate geolocation data are collected for all apps- Pine Cargo, Pine Carrier and Pine Driver. We collect this data when our app is running in the foreground and in the background of the user’s mobile device. All data are collected with the permission of the user for effective and hitch free rendering of services.

Device Data: Data such as Internet Protocol (IP) Address, Serial number of device used to access our services, browser type, device characteristics, language preference, interaction with the services, length of time spent, pages viewed on our website and app, operating systems and versions, unique device identifiers, advertising identifiers, serial numbers, device motion data, and mobile network data are collected by the operator.

Financial Data: Debit/Credit Card Information of users, Bank information for payment purposes. Information used while making transactions with our services which includes date and time, name, address, phone number, email address, credit card details and bank details. Information Provided while creating an account with us including email address and phone number. Information provided while using our services. Metadata and informations stored on the device such as photos, address books.

4. PURPOSE OF PROCESSING DATA

We collect and use Data for the following reasons:
To provide our Service, maintain and make improvement to the Service we provide to You.

To connect you with other users in the cause of using our service.

To provide precise or approximate geolocation data during the cause of using our service.

To develop new services on the app.

To provide personalized service to You including making recommendations and providing personalized content.

To provide customer support.

To provide analytics and measurement to understand how our Service is used.

To connect you with other users in the cause of using our service.

To provide precise or approximate geolocation data during the cause of using our services.

5. COOKIES

We use the following to collect Data from You:

5.1 Cookies: We use the data collected by the cookies to offer You the best experience on our Application. Cookies are information stored on Your browser when You visit our Application or use a social network with Your PC, Smartphone or Tablets. They contain various data which includes the name of the server from which it comes, the numeric identifier, etc. The types of cookies we use are as follows:

Technical cookies: These cookies are essential for the correct functioning of our App and to provide the Services required to our users.

Profiling cookies: These cookies are used to create user profiles based on personal choices and preferences in order to send advertising messages to Your device.

Third party cookies: While using our Service, You may receive cookies from applications managed by other organisations. Third party analytical cookies may also be installed. Third party analytical cookies are used to detect information on user behaviour on our App.This is placed in order to monitor the performance and improve the usability of this App. Support in configuring your browser:You can manage cookies through the settings of Your browser on Your device. However, deleting cookies from Your browser may remove the preferences You have set for this Application.

5.2 Log Data: We also use log files which store automatic information collected when users visit this App. The log data which may be collected are as follows: Name of the Internet Service Provider (ISP) Date and time of visit Computer operating system and browser software Internet protocol (IP) address

6. THIRD PARTIES

We may utilise third party service providers, from time to time in the cause of providing service. We may use Third Party Service Providers for services in relation to our App such as: Details of debit/credit card information for payment of the services rendered by the operator to the user. We implore the services of the following Third Parties on all our apps:

Google Analytics

Flutterwave: To process payments and financial information on our App. For more information about the Privacy Policy of Flutterwave, kindly use the link: https://dispute.flutterwave.com/privacy.

Google Cloud Console: For storage of data. We may share Your Data with third party service providers to be able to complete services, please note that they have their own privacy policies which we are not in control of.

7. STORAGE, PROTECTION AND RETENTION OF DATA

7.1 Storage: We take the security of the Personal Data we collect very seriously and we take reasonable measures to reduce the risk of accidental destruction, loss or unauthorised access to such information. However, please note that no system involving the transmission of information via electronic storage systems or the internet is completely secure. We use the following systems to store Your information: Google Cloud Console.

7.2. Protection: Our Service is built with strong security features that continuously protects Your Data. Our security features help us detect and block security threats. If we detect any security risk, we may inform You and guide You through steps to stay protected.

7.3 Retention: The Data and any other information we have about you may be stored for such a period as we may determine until you terminate your account with us or you withdraw your consent, if required by law or in the event of dispute, data may be held longer until deemed resolved and case closed.

8. YOUR RIGHTS, ACCESS, CORRECTION AND DELETION OF DATA

8.1 Your Rights: We make available certain controls over informations we collect, use and share in according with the law.

Push Notification: We use push notification to send out information, for instance we notify Pine Cargo users when driver is approaching the address specified. If you wish to opt-out from receiving these types of communications, you may turn them off in your device’s settings but bear in mind that it may cause delay in services. May opt out from newsletters.

8.2 Access: You may request to access your information we have stored.

8.3 Correction: You may correct your information we have by editing your profile on our app.

8.4 Deletion: You may request for your account to be deleted by contacting us directly at support@pine.africa.

9. DISCLOSURE OF DATA

We do not disclose Your Personal Data except for any of the following reasons:
if You have granted us the permission to do so, we will disclose Your Personal Data where we have received Your unequivocal consent and permission to do so.

We may disclose Your Personal Data to our affiliates and other trusted businesses or persons for the purpose of providing services to us, based on our instructions and in compliance with our Privacy Policy.

If we are legally required to do so, we may also disclose and share Your Personal Data for the following reasons:

i) To meet any applicable law, regulation, legal process or any legal request such as subpoenas, court orders, requests for administrative or government bodies. ii) In the event of dispute. iii) Enforce our applicable Terms of Use. iv) To detect, prevent or address any fraud, security or technical issues. v) To prosecute or bring any legal action against any user who has violated any law or our

Terms of Use.
Any other other reason as may be necessary for the operation of our Application.

10. LINKS TO THIRD PARTY /SERVICES

The website may contain links to other websites which we believe may offer useful information. These linked websites are not under our control and this Privacy Policy does not apply to these. We suggest that You contact those directly for information on their privacy policy, security, data collection and distribution policies.

11. CONTACT INFORMATION

If You have any questions regarding this Privacy Policy or the Personal Data we collect or if you wish to make any comments or complaints about anything related to this Privacy Policy, please contact us at the following email address: support@pine.africa.

12. REVISIONS AND MODIFICATIONS

We reserve the right to modify and revise this Privacy Policy from time to time without your explicit consent. If we make any fundamental change, we will notify you and obtain your consent to the revised version.